ARTICLE 1 – DEFINITIONS

Whenever used in this Contract document, the following terms have the meanings indicated below:

ARTICLE 2 – SCOPE

The terms and conditions contained in this contract establish that "The Airline" is obliged to transport "The Passenger" and his/her baggage for a fee, and if necessary, other additional charges, from a point of origin to a point of destination, as well as other services related to such air carriage, exclusively in the routes established by "The Airline".

The electronic ticket issued by "The Airline" is proof of the existence of this contract. In addition to the provisions stated in this contract, the service of air transport is governed by the Civil Aviation Act and its regulations on flights within the country.

If the journey of "The Passenger" includes an intermediate or final destination in a place outside the country where the flight originated, the Warsaw Convention may be invoked, which in most cases limits the scope of the carrier's liability for injury or death of "The Passenger" as well as the loss or damage of his/her baggage.

ARTICLE 3 – PASSENGERS AND BAGGAGE CHECK

For reasons of safety or health all passengers and their baggage are subject to inspection, whether in physical or electronic form. "The Passenger" should allow airport authorities, or staff hired by the "The Airline", to perform the procedures they deem necessary.

ARTICLE 4 – TRANSPORTATION OF INFANTS AND UNACCOMPANIED MINORS

INFANTS - A child from 0 to less than 2 years of age is considered as an infant. Infants may travel for free provided they are accompanied by an adult paying full fare. Infants will have no baggage allowance or right to take a seat, unless they pay the corresponding fee. Each adult passenger may only carry an infant without additional charges.

MINORS - Children from 2 years of age must pay 100% of the fare and will be entitled to a seat and corresponding baggage allowance. Unaccompanied minors younger than 7 years are not allowed on flights operated by "The Airline".

UNACCOMPANIED MINORS - "The Airline" allows the travel of unaccompanied children from seven to fourteen years of age in NONSTOP flights (direct flight from point to point) only. A RESPONSIBILITY LETTER signed by the parents or legal guardians of the child and a LETTER OF AGREEMENT signed by the adult who will receive the child at the arrival airport must be presented upon boarding. "The Airline" is NOT responsible for coordinating with the person who receives the child on arrival.

"The Airline" allows travel of unaccompanied children over fourteen years of age on all routes. A RESPONSIBILITY LETTER signed by the parents or legal guardians of the child."The Airline" is NOT responsible for the custody of the child during stopovers or for coordinating with the person who receives the child on arrival.

ARTICLE 5 – TRANSPORTATION OF ELDERLY PASSENGERS

Transportation of elderly people will be accepted as long as they can look after themselves. If not, they must travel with a companion who can assist them throughout the flight.

If special services are required, such as a wheelchair, please request them at the time of making the reservation.

ARTICLE 6 – DENIED BOARDING

For security reasons "The Airline" may refuse to provide transportation to any person and/or his/her baggage, at any embarkation or connection point without "The Passenger" being entitled to a refund of the fare paid, according to the following criteria:

• By Governmental order or according to applicable laws:

  If a passenger does not comply with the laws, regulations or existing Governmental provisions or if any authority prohibits his/her documentation or boarding of the aircraft.

• Passengers and their belongings’ security check:

  Any passenger who refuses to be checked in his/her person or belongings for explosives, hazardous materials, smuggling, weapons or dangerous articles.

• Identification:

  Any passenger who refuses to identify himself/herself.

• Special medical requirements:

  "The Airline" may deny transportation to people requiring special services or medical equipment that could not be authorized or could not be accommodated in the aircraft, such as: medical oxygen cylinders for use onboard, incubators, medical equipment or people who must travel on a stretcher.

• Pregnant Travelers:

  In last month of pregnancy, traveler will you need a doctor's letter signed within 72 hours of travel, indicating that, based on a medical examination, travel on specified date doesn't pose a health risk. However if client presents signs of labor Travel is prohibited.
  Either , disclaim letter should be handed in to the airline prior boarding.

• Disabled people:

  "The Airline" may accept transportation of disabled passengers on scheduled flights if authorized by the Airport Manager or Supervisor on Duty and subject to the following conditions:

1. 1.- That such transportation does not jeopardize their safety, that of other passengers, the aircraft or its crew.
2. 2.- They must travel with a companion if their physical or mental conditions prevent them from fending for themselves during the flight.
3. 3.- People who cannot travel with their seat in the upright position during takeoffs and landings, as indicated by the Federal Aviation Safety Regulations, may be accepted as passengers on a stretcher and should comply with all the appropriate requirements for their transport.
4. 4.- Seats located at emergency exits will not be assigned to these passengers, as a rapid evacuation of the area will be required in case of contingency.
• Safety and Comfort:

  "The Airline" may remove from the aircraft or refuse to transport at any point, passengers within the following categories and which represent a danger to the safety or comfort of other passengers

1. 1.- People who show an aggressive, offensive, threatening, undisciplined, intimidating or violent conduct.
2. 2.- People whose attire is lewd, lustful, obscene or partially offensive.
3. 3.- Unshod people, unless unable to wear shoes due to disability or disease.
4. 4.- People who are bulky, tall or that their physical condition prevents them from sitting down or using the seat’s safety belt and do not have a device that allows to fix them to the aircraft’s seat. A special service, that needs to be coordinated with the ground staff, can be provided to these passengers.
5. 5.- People in such condition of cleanliness and personal hygiene that cause or may cause damage, annoyance or discomfort to other passengers.
6. 6.- People under the influence of alcohol or illegal drugs.
7. 7.- People with contagious skin diseases which may constitute a source of infection for others or that their appearance is repulsive.
8. 8.- Visibly ill people failing to present a medical certificate that endorses that their physical condition is satisfactory for air travel.
9. 9.- People who do not meet any immigration, health or customs requirement stipulated by the authorities of the country of origin or destination of the flight.

ARTICLE 7 – FARES - GENERAL

• Air transportation is subject to specific fares and charges according to the date on which the reservation was paid.
• An increment on fares will not apply to bookings already paid, unless "The Passenger" makes changes to modify the original reservation, in which case he/she must pay the difference between the fare paid and the new fare. "The Airline" reservations staff has an obligation to inform "The Passenger" about the increment and about how much such a change would cost before making any alterations to the original itinerary.
• Fares are published in "The Airline" internet reservation system (www.mayair.com.mx) and can also be obtained through the Telephone Reservations Center.
• All published fares and charges are presented in Mexican Pesos or its equivalent in US Dollars according to the current exchange rate. Stopovers are not allowed in any published fares (see Article 18).

ARTICLE 8 – RESERVATIONS

"The Airline" requires that all reservations are paid in full before departure of your flight. Reservations can be made at:

• Internet website www.mayair.com.mx
• Reservations Centers in
• Cancun: 01-800 962-9247 or (998) 881-9413
• Cozumel: (987) 872-3609
• The counters at
• Cancun International Airport (CUN), New Terminal FBO
• Cozumel International Airport (CZM), Main Terminal
• Merida Manuel Cresencio Rejon International Airport (MID)
• Veracruz Las Bajadas Airport (VER)
• Villahermosa Capitan Carlos Rovirosa Pérez Airport (VSA)
• Once a reservation has been made and paid in full "The passenger" will receive a confirmation code via email

ARTICLE 9 – TICKETS - GENERAL

• "The Airline" will not use printed tickets, which means that there will be no tickets issued on paper as a means to validate the right to transportation. "The Passenger" will obtain from "The Airline" an electronic ticket which shall contain the general information of the booked flight including: the passenger's name, reservation code, route, schedule and fare. The terms and conditions of the contractual relationship between "The Passenger" and "The Airline" may be consulted on the website www.mayair.com.mx
• No person may be transported unless his/her reservation has been paid in full prior to boarding. Payment information must be electronically registered in the reservation system of "The Airline".
• "The passenger" is obliged to present official photo identification in order to prove to be the holder of the flight reservation.
• For fiscal purposes the electronic ticket is a tax receipt.
• Once a reservation is paid in full it will be valid for the specific time and date that it was made for.
• "The Passenger" should cover the appropriate fees as a result of changes in time, date or rescheduling due to lost flight, as per the Table of Fees
• "The Airline" does not allow the change of name on reservations.
• "The Airline" allows a person to pay for a reservation made on another passenger's name. Once the payment is done, the person whose name appears on the reservation must show up at airport one hour prior to his/her flight departure time, and identify himself/herself presenting a valid official photo identification.
• For his/her own comfort and that of the rest of the passengers, a person must buy more than one electronic ticket in the following cases:
1. 1.- People who show an aggressive, offensive, threatening, undisciplined, intimidating or violent conduct.
2. 2.- People whose attire is lewd, lustful, obscene or partially offensive.
3. 3.- Unshod people, unless unable to wear shoes due to disability or disease.

ARTICLE 10 – BOARDING PASSES

• To board the aircraft an electronic ticket is needed as it will serve as a boarding pass. The electronic ticket is issued by "The Airline" once a reservation is made and paid in full.
• "The Passenger" must show up at the documentation counters at least one hour before the departure of the flight. "The Airline" will not refund the cost of the ticket nor will be liable for any travel expenses of any passenger failing to comply with this requirement.

ARTICLE 11 – FLIGHT CHANGES

• "The Passenger" may change the time and date of his/her reservation, up to four hours before departure if requested by phone, or up to one hour before departure if requested in person at the airline’s stands located at the airport. Changes are subject to availability and prevailing rates at the time of requesting them.
• If "The Passenger" does not show up for his/her flight on the day and time reserved, he/she will lose the right to used the corresponding segment of the reservation. In case of round-trip flights, there will be no changes or refunds for the missed segment, but he/she will be able to use the corresponding return flight segment.
• "The Passenger" should cover the appropriate fees as a result of changes in time, date or rescheduling due to lost flight, as per the Table of Fees.
• "The Airline" does not allow the change of name on reservations.

ARTICLE 12 – BILLING

• For tax purposes, the purchased electronic ticket can be invoiced to declare taxes, having an ID tax, should BE down loaded from the following airline website invoicing link https://www.mayair.com.mx/es/factura.
• If an original duplicate is needed, it should be requested by emailing xm.moc.riayam@crc up to two days after the flight date. Failure to request it during this period will cause the fiscal ticket to be lost, and only a proof of purchase will be delivered.

ARTICLE 13 – GROUPS

• To board the aircraft an electronic ticket is needed as it will serve as a boarding pass. The electronic ticket is issued by "The Airline" once a reservation is made and paid in full.
• "The Airline" does not offer group fares. Regular fares will apply to all bookings. "The Airline" reserves the right to limit the amount of seats offered on any flight for group reservations.

ARTICLE 14 – DOCUMENTED BAGGAGE

"The Airline" will accept baggage to be documented one hour prior to the departure of the flight. Documented luggage for later dates will not be accepted.

ARTICLE 15 – BAGGAGE ALLOWANCE AND EXCESS CHARGES

Each passenger with a paid electronic ticket will be entitled to transportation, without additional charge, of his/her baggage according to the following criteria:

• Free baggage allowance per passenger is a piece of up to 44 pounds. "The Passenger" must pay $2.5 USD + tax per each additional pound in excess. This pricing and allowance is entitled for the DORNIER228 aircraft.
• Other routes and FOKKER50 aircrafts luggage allowance per passenger is 55lbs/ 25kgs , extra pound 10USD plus tax.
• For the acceptance of musical instruments, fragile items, electronics, computers, scuba diving equipment or any other equipment which exceeds the allowed weight, "The Passenger" must pay the excess fee per additional kilo mentioned above.
• Children transported as infants without a charge are not entitled to free baggage allowance.
• Some articles may be considered as a substitute for a piece of luggage, or until completion of the established weight limit, can be documented as baggage without additional charge, including but not limited to:
1. 1.- A sleeping bag.
2. 2.- A hiking, marine or military-style backpack.
3. 3.- A golf bag containing clubs, balls and one pair of golf shoes.
4. 4.- A pair of water skis.
5. 5.- A fishing kit (fishing rod and fishing box) properly packed.
6. 6.- Any appliance or assistive device of a disabled passenger.
7. 7.- Any other equipment not mentioned in this list should be considered as extra and may not be included in the free baggage allowance.
• The above list may be amended at any time and without prior notice.
• The cost of transporting a bicycle is $50 USD + taxes (one way)

ARTICLE 16 – BAGGAGE - LIMITATION OF LIABILITY

"The Airline" liability is limited to loss or damage of baggage in domestic routes as provided by the regulations governing air transport in Mexico, the Civil Aviation Act, and/or the General Communication Routes Act.

ARTICLE 17 – BAGGAGE ACCEPTANCE

• Inspection - All baggage to be transported by "The Airline" will be subject to inspection by the security personnel or Governmental Authorities.
• Acceptance - "The Airline" will accept one piece of baggage per person and the necessary articles and personal effects for the use and comfort of "The Passenger" during his/her trip, subject to the following:
1. "The Airline" will not transport any baggage in a flight different than the one the passenger is booked on.
2. "The Airline" will deny transportation of baggage if it exceeds the allowed weight or volume, in such a case "The Passenger" will be responsible for making appropriate arrangements and payments to the Cargo department.
3. "The Airline" will not accept as baggage any object which its content endangers the aircraft, the crew or the passengers. Nor will accept articles that can be damaged during the journey or damage other passengers’ baggage or that its carriage is prohibited by law or aviation regulations.
4. "The Airline" will not be responsible for damage or loss of items of value, such as money, jewelry, photographic equipment, objects of art, medicine, valuable documents, negotiable instruments, shares or perishable articles or of easy decomposition, articles that have been poorly packed or packaged in inappropriate baggage.
5. Certain articles will be transported under the exclusive risk of "The Passenger" and "The Airline" will not accept any responsibility for damage or loss of such items.
• Any claim relating to damages or loss of baggage or its contents should be conducted by the "The Passenger" before leaving the airport.
• "The Airline" will deny transportation of firearms, ammunition or explosive materials unless "The Passenger" has a special permit issued by the Ministry of Defense or any competent authority.
• The airline is not liable for the transportation of any kind of valuable items in documented luggage.

ARTICLE 18 – CARRY-ON BAGGAGE

• "The Airline" will determine based on weight, measurements or content, whether carry-on baggage can be transported in the passengers’ cabin or not.
• The size of a carry-on baggage must not exceed the following dimensions: tall 14.5 in (37 cm), wide 10.6 in (27 cm), long 17.7 in (45 cm) and its weight shall not exceed 11 pounds (5 kilos).
• All carry-on baggage must be stowed under the seat.
• All carry-on baggage is the exclusive responsibility of "The Passenger". "The Airline" will not be liable for damaged, lost, forgotten or stolen carry-on baggage.
• "The Airline" may authorize in some cases that disabled passengers carry, in addition to their luggage, some necessary items such as medical or assistive devices.
• "The Airline" will refuse to carry instruments or articles as carry-on baggage if they put the passengers, the aircraft or its crew at risk.
• Carry-ons may be requested for security reasons by the crew at the moment ot boarding and return, when disembarking, at the arrival destination.

ARTICLE 19 – ANIMAL TRANSPORT

"The Airline" may determine at its discretion whether to accept the transport of animals in accordance with the following terms:

• Types of Animals

  1. Service Animals: "The Airline" does not allow pets to travel in the passengers cabin, the only exception being guide dogs used by blind people or people with limited emotional support. These guide dogs must be clean and wear harness, leash, muzzle and must have their vaccination certificate against rabies. For security reasons, "The Airline" can only carry one guide dog per flight.

     Important: Any customer who wishes to travel with a guide dog on board the flight, must mention this special need when making the reservation. Guide dogs fly free. When boarding, all the above mentioned requirements must be met. Passengers who require emotional support animals must submit a letter from a physician, on official letterhead, indicating the need to travel with the pet at all times.

  2. Pets: Cats and dogs (no exotic animals are accepted) will be transported in the luggage compartment, which is maintained at the same temperature and pressure as the main cabin.
• Requirements
  1. Animals must be properly carried in a metal, wood or hard plastic container that can be securely closed but not locked. The container should be waterproof and prevent animal escape, have proper ventilation without allowing any part of the animal to protrude and include absorbent material. Additionally, the container should be large enough to allow the animal to stand and turn around.
  2. The measures of the container cannot be greater than one piece of regular hand luggage (15 in x 11 in x 9 in).The maximum weight of the pet documented for transport in the baggage compartment must not exceed 55 pounds (price per extra pound: $ 3 USD plus tax).The cage must not exceed the following measures: 20 in wide by 35 in high.
  3. "The passenger" shall present a Health Certificate indicating that the pet is healthy enough to travel, free of diseases communicable to humans and has been properly vaccinated. In the case of females, they should not be pregnant.
• Rates
  1. The rate for transporting pets is $ 40 USD plus tax. This rate is independent of the baggage that "The passenger" might document.

ARTICLE 20 – GROUND TRANSPORTATION

"The Airline" assumes no responsibility for transportation costs of passengers and their baggage between any airport and some other point as a result of certain incidents in the interruption of their itinerary. These expenses shall be covered by "The Passenger".

ARTICLE 21 – STOPOVERS

• All fares published by "The Airline" are valid only for journeys from one point of origin to a point of destination and do not allow stopovers.
• Should a stopover is required "The Passenger" must pay the sum of the appropriate published fare for flights between the point of origin and the point of stopover plus the appropriate published fare between the point of stopover and the point of final destination.

ARTICLE 22 – DELAYS AND CANCELLATIONS

• "The Airline" is not obliged to pay any compensation or to make any refund to "The Passenger" when the causes of delay, diversion, substitution or cancellation of a flight is due to causes not attributable to "The Airline" such as adverse weather conditions, acts of God, unforeseen circumstances, natural disasters, acts arising from a competent authority, strikes, air traffic control or any other reason of security, force majeure, or any other situation that "The Airline" cannot prevent or control.
• "The Airline" will accept baggage to be documented 30 minutes prior to the departure of the flight. Documented luggage for later dates will not be accepted.
• "The Airline" will make an effort to notify all affected passengers of the changes in the itinerary and services not offered and will commit to do the utmost to transport them and their baggage with reasonable diligence.
• The hours indicated in itineraries or elsewhere are not guaranteed nor form part of the contract. If necessary and without notice, "The Airline" can be replaced by other carriers, use other aircrafts and modify or eliminate stopovers indicated in the electronic ticket. Schedules are subject to change without notice.
• "The Airline" does not assume responsibility for connecting flights booked by the "The Passenger".
• The Airline has no responsibility on the connecting flight times of the passenger.
• It is the Passenger’s responsibility to take previsions on the connecting times with other airliners as of Domestic and International.
• For Domestic connections at least 2 hours is required for smooth check in, at the Domestic Departure Terminal.
• For International connections airport authorities require at least 3 hours for check in or up to 5 hours depending the airliner.

ARTICLE 23 – SMOKING

According to federal law smoking is prohibited in all flights operated by "The Airline".

ARTICLE 24 – REFUNDS

• All fares published by "The Airline" are non-refundable, except in the cases specifically mentioned in this article.
• The fare paid for non-refundable electronic tickets can be used for transportation at a future date or can be used for the purchase of a new ticket, provided the journey is carried out in its entirety within one year from the date the original electronic ticket was issued. However, the rate of the new electronic ticket may be higher and/or have different terms, conditions or restrictions.
• "The Airline" may reimburse the cost of the electronic ticket in the following cases:
1. Cancellations – If the route of "The Passenger" is cancelled in its entirety or ends before it reaches its final destination due to reasons attributable to "The Airline", a reimburse of the unused portion or portions of the electronic ticket can be made or offered to be used for transportation at a future date.
2. Denied boarding denied – if the boarding is denied to "The Passenger" due to reasons attributable to "The Airline", a reimburse of the unused portion or portions of the electronic ticket can be made or offered to be used for transportation at a future date.
3. "The Airline" will not accept as baggage any object which its content endangers the aircraft, the crew or the passengers. Nor will accept articles that can be damaged during the journey or damage other passengers’ baggage or that its carriage is prohibited by law or aviation regulations.
• "The Airline" may refund the charges according to the original method of payment and in the currency originally used or in Mexican Pesos.

ARTICLE 25 – COMPLIANCE WITH THE LAW AND GOVERNMENTAL REGULATIONS

"The Airline" is committed to the integrity, security and quality of customer care provided to its passengers, thus the transportation service complies with all provisions dictated in Mexico by the Communications and Transport Secretariat and the General Directorate of Civil Aviation; and in the United States by the Department of Transportation, the Federal Aviation Administration and the Transportation Security Administration; as well as with any related authority not mentioned in this contract, therefore, its compliance is compulsory for "The Airline" and "The Passenger".

ARTICLE 26 – CHANGES IN THE CONTRACT

"The Airline" reserves the right, within the limits permitted by law, to change, delete or add without prior notice any of the terms of this agreement.

ARTICLE 27 – PAYMENT INFORMATION

Important notice:
To ensure the security of transactions made via Internet or Call Center, it will be necessary to present the credit card used to make the reservation, and an official identification of the cardholder when checking in to board your flight.

Customers that have booked their flights using a credit card which is not under their name, must submit a copy of both sides of the used credit card, duly signed by the cardholder authorizing the charge along with the copy of the ID, when checking in to board their flight.

Failure to comply with the above provisions may be grounds to deny boarding.

This purchase will appear as VIAJES TURQUESA DEL CARIBE MEXICANO SA DE CV in your Credit Card statement.