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Frequently Asked Questions.

BAGGAGE


What's the policy on luggage weight allowance?

44 pounds per person.

How much for every extra pound?

$3 USD plus tax for every extra pound.

Are carry-ons accepted?

Yes, one piece per person. It must not exceed the following dimensions: tall 14.5 in (37 cm), wide 10.6 in (27 cm), long 17.7 in (45 cm) and its weight shall not exceed 11 pounds (5 kilos).

All carry-on baggage must be stowed under the seat.

What's not permitted for transportation?

Any object that endangers the aircraft, the crew or the passengers or that its carriage is prohibited by law or aviation regulations.

Aerosol cans, pointed and/or sharp objects cannot be carried in the passengers’ cabin, but can be accepted if properly stored in checked baggage.

PAYMENT


What kind of currency is accepted in a MAYAir reservation?

We only accept Mexican Pesos and US Dollars.

I am a foreigner and my credit card was also issued abroad, what option should I use when booking?

At the option of "credit card issued at" must be selected: Outside Mexico to make your reservation to be processed in US dollars.

I am abroad and my credit card is Mexican, what option should I use when booking?

In the choice of "credit card issued at" must be selected Mexico for your reservation to be processed in Mexican pesos.

CHANGES


Are name changes allowed?

No.

Can I make changes to my itinerary once my reservation has been confirmed?

Yes. All changes require covering a fee according to the following table:


Routes

Outbound / Inbound

USD

MXN

Cancun - Merida

$33

$400

Cancun - Veracruz

$46

$550

Cancun - Villahermosa

$46

$550

 

Cozumel - Cancun

$18

$220

Cozumel - Merida

$33

$400

Cozumel - Veracruz

$46

$550

Cozumel - Villahermosa

$46

$550

 

Merida - Cancún

$33

$400

Merida - Cozumel

$33

$400

Merida - Veracruz

$46

$550

Merida - Villahermosa

$33

$400

 

Villahermosa - Cancún

$46

$550

Villahermosa - Cozumel

$46

$550

Villahermosa - Merida

$33

$400

Villahermosa - Veracruz

$33

$400

 

Veracruz - Cancún

$46

$550

Veracruz - Cozumel

$46

$550

Veracruz - Merida

$46

$550

Veracruz - Villahermosa

$33

$400

 

Plus applicable taxes

PETS


Are pets allowed?

Yes.

"The Airline" does not allow pets to travel in the passengers cabin, the only exception being guide dogs used by blind people or people with limited emotional support. These guide dogs must be clean and wear harness, leash, muzzle and must have their vaccination certificate against rabies. For security reasons, "The Airline" can only carry one guide dog per flight. More information

TERMINALS


From what terminal MAYAir flights depart?

  • Cancun International Airport (CUN), Terminal I, FBO
  • Cozumel International Airport (CZM), Main Terminal
  • Merida Manuel Cresencio Rejon International Airport (MID)
  • Veracruz Las Bajadas Airport (VER)
  • Villahermosa Capitan Carlos Rovirosa Pérez (VSA)

For more information, please read our Terms and Conditions (http://www.mayair.com.mx/terms_conditions/)