FAQ
Frequently Asked Questions.
What kind of currency is accepted in a MAYAir reservation?
We only accept Mexican Pesos and US Dollars.
I am a foreigner and my credit card was also issued abroad, what option should I use when booking?
At the option of Credit card issued at must be selected: Outside Mexico to make your reservation to be processed in US dollars.
I am abroad and my credit card is Mexican, what option should I use when booking?
In the choice of credit card issued at must be selected Mexico for your reservation to be processed in Mexican pesos.
What's the policy on luggage weight allowance?
44 pounds per person.
What's not permitted for transportation?
Aerosol cans, sharp objects.
How much for every extra kilo?
$3.00 USD for every extra kilo.
Can I make changes to my itinerary once my reservation has been confirmed?
Yes. All changes require covering a fee according to the following table:
Route |
Fee |
Cancun-Cozumel (CUN-CZM-CUN) |
50% of the original cost of the ticket plus applicable taxes |
Other routes |
$350 pesos (MXN) plus applicable taxes |
Are pets allowed?
No pets allowed.
From what terminal MAYAir flights depart?
- Cancun International Airport (CUN), Terminal I, FBO
- Cozumel International Airport (CZM), Main Terminal
- Merida Rejon International Airport (MID)
- Veracruz Las Bajadas Airport (VER)
- Villahermosa Capitan Carlos Perez Airport (VSA)
