FAQ

Frequently Asked Questions.

BAGGAGE

What's the policy on luggage weight allowance?

44 pounds per person.

How much for every extra pound?

$3 USD plus tax for every extra pound.

Are carry-ons accepted?

Yes, one piece per person. It must not exceed the following dimensions: tall 14.5 in (37 cm), wide 10.6 in (27 cm), long 17.7 in (45 cm) and its weight shall not exceed 11 pounds (5 kilos).

All carry-on baggage must be stowed under the seat.

What's not permitted for transportation?

Any object that endangers the aircraft, the crew or the passengers or that its carriage is prohibited by law or aviation regulations.

Aerosol cans, pointed and/or sharp objects can not be carried in the passengers’ cabin, but can be accepted if properly stored in checked baggage.

PAYMENT

What kind of currency is accepted in a MAYAir reservation?

We only accept Mexican Pesos and US Dollars.

I am a foreigner and my credit card was also issued abroad, what option should I use when booking?

At the option of "credit card issued at" must be selected: Outside Mexico to make your reservation to be processed in US dollars.

I am abroad and my credit card is Mexican, what option should I use when booking?

In the choice of "credit card issued at" must be selected Mexico for your reservation to be processed in Mexican pesos.

CHANGES

Are name changes allowed?

No.

Can I make changes to my itinerary once my reservation has been confirmed?

Yes. All changes require covering a fee according to the following table:

PETS

Are pets allowed?

No pets allowed.

TERMINALS

From what terminal MAYAir flights depart?

• Cancun International Airport (CUN), Terminal I, FBO
• Cozumel International Airport (CZM), Main Terminal
• Merida Rejon International Airport (MID)
• Veracruz Las Bajadas Airport (VER)
• Villahermosa Capitan Carlos Perez Airport (VSA)

For more information, please read our Terms and Conditions (http://www.mayair.com.mx/terms_conditions/)